{"id":13604,"date":"2026-03-23T09:46:52","date_gmt":"2026-03-23T08:46:52","guid":{"rendered":"https:\/\/elyan.com\/?page_id=13604"},"modified":"2026-03-23T09:46:52","modified_gmt":"2026-03-23T08:46:52","slug":"claims","status":"publish","type":"page","link":"https:\/\/elyan.com\/fr\/claims\/","title":{"rendered":"Claims"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13604\" class=\"elementor elementor-13604\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6846b1 e-con-full e-flex e-con e-parent\" data-id=\"f6846b1\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:12542,&quot;url&quot;:&quot;https:\\\/\\\/elyan.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/home.png&quot;}],&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t<div class=\"elementor-element elementor-element-1ad2540 e-grid e-con-boxed rt-parallax-bg-no e-con e-child\" data-id=\"1ad2540\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f43a85e elementor-widget elementor-widget-spacer\" data-id=\"f43a85e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cde39c elementor-invisible elementor-widget elementor-widget-rt-title\" data-id=\"7cde39c\" data-element_type=\"widget\" data-widget_type=\"rt-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"section-title-wrapper \">\r\n\t<div class=\"title-inner-wrapper ah-headline\">\r\n        \t\t<!--Top Sub Title-->\r\n\t\t\r\n\t\t<!--Main Title-->\r\n\t\t        <div class=\"wow-off fadeInUp\" data-wow-delay=\"400ms\" data-wow-duration=\"1200ms\">\r\n            <h2 class=\"main-title title-gradient-animation no no middle \">Claims                            <\/h2>\r\n        <\/div>\r\n        \r\n        <!--Description-->\r\n        \r\n\t        <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7155680 elementor-widget elementor-widget-spacer\" data-id=\"7155680\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a9246fe e-flex e-con-boxed rt-parallax-bg-no e-con e-parent\" data-id=\"a9246fe\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b8a45c5 elementor-widget__width-initial elementor-widget elementor-widget-spacer\" data-id=\"b8a45c5\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de58429 elementor-widget elementor-widget-text-editor\" data-id=\"de58429\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><span style=\"font-weight: 400;\">This information is established in accordance with the complaint handling provisions provided for in Commission <span style=\"color: #a;\">Delegated Regulation (EU) 2017\/565<\/span> of 25 April 2016 and Commission Delegated Regulation (EU) 2022\/2117<\/span> <span style=\"font-weight: normal;\">of 13 July 2022 and <span style=\"color: ;\">AMF Instruction No. 2012-07.\n<\/span><\/span><\/h3>\nIt is intended to inform Elyan Partners SAS customers about the complaint handling procedure.\n\nOnly statements stating the customer&rsquo;s dissatisfaction with the professional are concerned, excluding requests for information, opinion, clarification, service or service.\n\nPerson in charge of complaint processing within Elyan Partners SAS: <b>Albane Streichenberger<\/b><span style=\"color: #ff415a; font-size: 22px;\">\u00a0<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5b11ae elementor-widget__width-initial elementor-widget elementor-widget-spacer\" data-id=\"a5b11ae\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-401e371 e-grid e-con-boxed rt-parallax-bg-no e-con e-parent\" data-id=\"401e371\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6554502 e-grid e-con-boxed e-con e-child\" data-id=\"6554502\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c710512 elementor-invisible elementor-widget elementor-widget-rt-contact-info\" data-id=\"c710512\" data-element_type=\"widget\" data-widget_type=\"rt-contact-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n<div class=\"rt-contact-info wow-off fadeInUp\" data-wow-delay=\"200ms\" data-wow-duration=\"1200ms\">\r\n    <div class=\"content-holder\">\r\n                    <h2 class=\"info-title\">Anyone wishing to send a complaint to Elyan Partners SAS is invited to send a letter to the following address:<\/h2>\r\n                <ul class=\"contact-list list-vertical\">\r\n            \r\n            <li class=\"list \">\r\n                                    Albane Streichenberger                            <\/li>\r\n            \r\n            <li class=\"list \">\r\n                                                            <i aria-hidden=\"true\" class=\" icon-rt-location-4\"><\/i>                                                                                25-27 Place de la Madeleine, 75008 Paris                            <\/li>\r\n                    <\/ul>\r\n    <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9a31d5 elementor-invisible elementor-widget elementor-widget-rt-contact-info\" data-id=\"a9a31d5\" data-element_type=\"widget\" data-widget_type=\"rt-contact-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n<div class=\"rt-contact-info wow-off fadeInUp\" data-wow-delay=\"200ms\" data-wow-duration=\"1200ms\">\r\n    <div class=\"content-holder\">\r\n                    <h2 class=\"info-title\">A complaint can also be sent to Elyan Partners SAS:<\/h2>\r\n                <ul class=\"contact-list list-vertical\">\r\n            \r\n            <li class=\"list phone-no\">\r\n                                                            <i aria-hidden=\"true\" class=\" icon-rt-phone-2\"><\/i>                                                                                <a href=\"tel:+33 1 40 17 36 67\">+33 1 40 17 36 67<\/a>\r\n                            <\/li>\r\n            \r\n            <li class=\"list \">\r\n                                                            <i aria-hidden=\"true\" class=\" icon-rt-email\"><\/i>                                                                                a.streichenberger@elyan.com                             <\/li>\r\n                    <\/ul>\r\n    <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-190b2d9 e-flex e-con-boxed rt-parallax-bg-no e-con e-parent\" data-id=\"190b2d9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fad336 elementor-widget__width-initial elementor-widget elementor-widget-spacer\" data-id=\"7fad336\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9edf1b elementor-widget elementor-widget-text-editor\" data-id=\"b9edf1b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"\"><span class=\"sqsrte-text-color--accent\"><strong>To ensure that his complaint has reached us, we recommend that the claimant send it to us by requesting an <\/strong><\/span><span class=\"sqsrte-text-color--darkAccent\"><strong><span style=\"color: ;\">acknowledgment of receipt.<\/span><\/strong><\/span><\/p>\n<p class=\"\">The filing of a claim must be made using a standard model established by Elyan Partners:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecd0bd7 elementor-invisible elementor-widget elementor-widget-rt-button\" data-id=\"ecd0bd7\" data-element_type=\"widget\" data-widget_type=\"rt-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n<div class=\"rt-button wow-off fadeInUp\" data-wow-delay=\"200ms\" data-wow-duration=\"1200ms\">\r\n\t        <a class=\"btn button-1 \" href=\"https:\/\/elyan.com\/wp-content\/uploads\/2025\/12\/Elyan_claims_UK.pdf\" target=\"_blank\" aria-label=\"button link\">\r\n\t\t\tDownload here<i class=\"icon-rt-right-arrow\"><\/i>        <\/a>\r\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-099d37e elementor-widget__width-initial elementor-widget elementor-widget-spacer\" data-id=\"099d37e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eacfa82 elementor-widget elementor-widget-text-editor\" data-id=\"eacfa82\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Processing times for declarations<\/b><\/p><p>Elyan Partners SAS undertakes to send the claimant an acknowledgement of receipt within 10 days.\u00a0in the event that his complaint cannot be processed more quickly. From the date of sending the complaint, the request will be processed within a period that may not exceed 2 months.\u00a0When, in exceptional circumstances, the decision relating to the complaint cannot be rendered within this period, Elyan Partners undertakes to inform the claimant of the reasons for this delay and specifies the date on which the decision will be rendered.<\/p><p>No specific pricing will be charged to the customer for his claim.<\/p><p><span style=\"color: #ff415a; font-family: Archivo, sans-serif;\"><b>\u00a0<\/b><\/span><\/p><p><b>Recourse<\/b><\/p><p>In case of dissatisfaction with the follow-up given to your complaint, you can call either the independent mediator of Anacofi or the independent mediator of the AMF for management services on behalf of third parties and investments:<\/p><p><b>M\u00e9diateur de l\u2019Anacofi<br \/><\/b>92 rue d\u2019Amsterdam &#8211; 75009 Paris<\/p><p><b>Autorit\u00e9 des March\u00e9s Financiers<br \/><\/b>Madame Marielle Cohen-Branche &#8211; M\u00e9diateur de l\u2019AMF<br \/>17 place de la Bourse &#8211; 75082 Paris Cedex 02<br \/>The mediation request form with the AMF as well as the mediation charter are available here.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7c9efd elementor-invisible elementor-widget elementor-widget-rt-button\" data-id=\"d7c9efd\" data-element_type=\"widget\" data-widget_type=\"rt-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n<div class=\"rt-button wow-off fadeInUp\" data-wow-delay=\"200ms\" data-wow-duration=\"1200ms\">\r\n\t        <a class=\"btn button-1 \" href=\"https:\/\/www.amf-france.org\/en\/amf-ombudsman\" target=\"_blank\" aria-label=\"button link\">\r\n\t\t\tGo to AMF <i class=\"icon-rt-right-arrow\"><\/i>        <\/a>\r\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e05bcb elementor-widget__width-initial elementor-widget elementor-widget-spacer\" data-id=\"9e05bcb\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43d5d90 elementor-widget elementor-widget-text-editor\" data-id=\"43d5d90\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Other EEA member country, Switzerland and the United Kingdom<\/b><\/p><p>Regarding services provided in other countries of the European Union, Switzerland and the United Kingdom, Elyan Partners informs of the possibility of referring the matter to the independent mediator of the National Competent Authority, the list of which is kept by the European Commission: FIN-NET members.<\/p><p><b>The procedures are confidential, free of charge, contradictory and non-binding. Either party may terminate it whenever it wishes and retains the right to go to court.<\/b><\/p><p>However, before referring the matter to the mediator, it is necessary for the customer to take his first step with the person in charge of complaints within Elyan Partners.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Claims This information is established in accordance with the complaint handling provisions provided for in Commission Delegated Regulation (EU) 2017\/565 of 25 April 2016 and Commission Delegated Regulation (EU) 2022\/2117 of 13 July 2022 and AMF Instruction No. 2012-07. It is intended to inform Elyan Partners SAS customers about the complaint handling procedure. Only statements [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13604","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/elyan.com\/fr\/wp-json\/wp\/v2\/pages\/13604","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elyan.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elyan.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elyan.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/elyan.com\/fr\/wp-json\/wp\/v2\/comments?post=13604"}],"version-history":[{"count":1,"href":"https:\/\/elyan.com\/fr\/wp-json\/wp\/v2\/pages\/13604\/revisions"}],"predecessor-version":[{"id":13606,"href":"https:\/\/elyan.com\/fr\/wp-json\/wp\/v2\/pages\/13604\/revisions\/13606"}],"wp:attachment":[{"href":"https:\/\/elyan.com\/fr\/wp-json\/wp\/v2\/media?parent=13604"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}